• Technical Support Engineer - ( French / English &Microsoft Technologies)

    Location AT-Vienna
    Job ID
    Customer Service / Support - All Openings
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


    Job Summary

    Nuance Communications is a global technology company specialized in speech recognition and AI. Nuance's healthcare product offering includes solutions which enable medical professionals - doctors, physicians, nurses - to create high quality documentation of their work and increase their focus on patients.


    Join a dynamic International Team focused on supporting our Healthcare Customers in product suport.


    This position is  providing Technical Product Support for our French speaking end-customers (hospitals) and partners 


    Principal duties and responsibilities:


    • Support end-customers who have deployed our Dragon solutions and need technical help around the products
    • Support our partners when problems occur on their customer sites
    • Troubleshoot problems and track down root causes
    • Reproduce issues in local test environments
    • Escalate product issues to our research and engineering teams
    • Maintain and enhance our technical knowledge base
    • Provide product feedback from partners and end-customers to product management, development and account management

    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing


    Minimum years of work experience: 1 to 3 years  


    Required skills:


    Excellent Communications skills  in French and English language

    Strong Microsoft Windows knowledge,

    Strong technical understanding of Windows server and networks

    Customer Service focused 

    Willingness to learn,

    Strong problem-solving skills in the IT environment,

    Solution oriented way of working,

    Strong team spirit, good communicator

    Preferred skills:

    Programming skills,

    Knowledge in the area of load balancing and network firewalls, SQL database knowledge

    Degree in computer science or similar or strong working commercial experience in the area

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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