• Technical Support Engineer

    Location NZ-Auckland
    Job ID
    Professional Services - Software Development or Programming
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


    Job Summary

    Summary: Technical Support Engineers are responsible for customer support services. This person will provide technical support, troubleshoot and repair customer/reseller issues for the Winscribe product lines and associated components.



    • Resolution of Support Calls
    • Answering of telephone, email and internet originated support requests
    • Testing of failure scenarios
    • Remote access to customer systems located globally as required
    • Liaison with Development staff as required
    • Testing of hotfixes to confirm applicability in customer environments
    • Preparation of Winscribe systems as part of Implementations
    • Production of appropriate documentation
    • Training of end users of Winscribe products
    • In-house technical support
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.


    Number of Years of Work Experience: 3yrs in a technical customer support environment


    Required Skills: Excellent customer support skills. High-level technical support background in a Windows environment. Technical experience including the installation and configuration of Windows programs. Technical skills in Windows security, Active Dorectory, IIS, SQL. Ability to travel, well organized, able to multi-task and work unsupervised.


    Preferred Skills: Thin client technologies (Citrix and Terminal Services), telephony, digital dictation platforms, HL7, speech recognition technologies.


    Education: Degree level 

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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