Nuance

  • Senior Sales Engineer (Pre-Sales/Speech IVR/Chatbot/Live chat) - Home-working or Office based (Can also be based in Belgium, Netherlands or Denmark)

    Location SE-Stockholm | BE-Remote | NL-Remote | DK-Remote
    Job ID
    1-41035
    Category
    Sales - All Openings
    Pos. Type
    Full Time
    Remote
    Yes
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.   Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

     

    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.  

     

    Job Summary

    Summary: The Sales Engineer will support the Benelux / Nordics Enterprise Sales team with technical elements of the pre-sales activities working in diverse industries to support the Enterprise portfolio of Nuance products and solutions marketed in Benelux and Nordics.

     

    Responsibilities:

    • Working directly with clients to help them understand the technical aspects of Nuance solutions and develop possible sales scenarios.
    • Helping convince prospects of the value of our products, services and Nuance in general
    • Elaborating functional and feature requirements of the target application with customer/partner for digital or speech-enabled applications

    • Working with the Sales Managers and the Professional Services team to develop work estimates and statements of work for tailored speech applications and technology integration based on preliminary requirements
    • Technical lead qualification
    • Providing technical content to sales proposals
    • Technical and sales training, maintaining communication with the counterparts, ensuring the proper and current information flow from and to the account
    • Providing feedback to the Product Management organization on the technical requirements in the market and application ideas
    • Product demos at customers / partners
    • Technical presentations
    • Technical support case qualification and providing some technical support locally

    Qualifications

    Number of Years of Work Experience: 5+

     

    Required Skills:

    • A proven track record of relevant industry experience (Speech Technology, IVR/Mobile/Chat/Messaging platforms/Web Applications)
    • Interest in automated speech recognition applications and mobile/web applications
    • Project management & customer facing experience and skills
    • Familiarity with web and mobile application technology and architecture (standards, platforms, processes, etc.)
    • Eager and able to work in a multicultural environment
    • Comfortable in making presentations and speaking to an audience
    • Very good communicator
    • Local language - Fluent - If based in Sweden Netherlands, Belgium, Denmark 
    • Written local language - proficient -  If based in Sweden Netherlands, Belgium, Denmark 
    • Fluency in English (written and spoken)
    • A team player
    • A self-disciplined and self-motivated individual, able to work with a minimum of direct supervision
    • Ready and able to travel (mostly in the Benelux / Nordics region, occasionally Europe or US)

    Preferred Skills:

    • Familiarity with artificial intelligence, natural language processing is a plus
    • Other European language skills a plus

    Education: Engineering background (e.g. Electrical Engineering, Computer Science or similar)

     

    This role can be based in the Stockholm office or can be based from home.

    This role can also be located in Belgium, Netherlands or Denmark from home office location

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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